Frequently Asked Questions

How do you know if your system has failed?

So how do you know if it’s doing what it’s supposed to be doing? Water softener failure can come in a few different forms, some being much more devastating than others. Most of the time when a water softener fails it stops softening the water. When this happens you’ll notice that your dishes are cloudy or that it’s taking a lot more soap to suds up and get things clean. You also may notice that you’re not putting as much salt in the brine tank as often you used to. That’s a sure sign things are not right with your water softener system.

How often should I have my water conditioner serviced?

We suggest having a qualified technician service your system at least once a year, to ensure that your system is running properly. The most important routine water softener maintenance is, of course, adding the right kind of water softener salt to the system as needed. The homeowner typically does this, but we offer salt delivery as well. As always, it is important to follow the specifications set forth by the manufacturer of your system.

What different types of water conditioners are there?

The three primary types of water conditioners are: manual, calendar, and demand regeneration.

How often should I have my water tested?

We recommend getting your water tested annually to ensure that your system is functioning properly, and that there are no additional issues that need to be addressed.